Because luxury also means peace of mind.

Overview

At Lavúra, we stand by the quality and care of our handcrafted products. However, if something isn’t quite right, we’re here to make it right.

You have 30 days from the date of purchase to request a return or exchange. To qualify, your item must be unused, in its original condition, and packaged in the original Lavúra packaging.

We do not accept returns on items that fall under the following non-returnable categories:

Gift cards

Downloadable or digital products

Health and personal care items (opened or used)

Items marked as final sale

We also do not accept returns of intimate, perishable, or hazardous goods, or those containing flammable liquids or gases.

Partial Refunds 

In select cases, partial refunds may be approved if:

The item shows visible signs of use

The product packaging is missing or damaged

The item is not in its original condition

Your return is initiated after 30 days

How to Request a Return

To initiate a return, please email us at info@lavura.store with your order number and reason for return. Once approved, we will guide you through the return process.

Please do not ship the item back to the manufacturer directly.

A valid receipt or proof of purchase is required for all returns.

Refunds

Once your return is received and inspected, you will receive an email confirming the approval or rejection of your refund.

Approved refunds will be automatically credited to your original payment method within 5–10 business days.

If your refund is delayed, kindly verify with your bank or payment provider before reaching out.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account

2. Contact your credit card company – processing time may vary

3. Reach out to your bank for confirmation

4. Still need help? Email us at info@lavura.store

Sale Items

Items marked as “Sale” or purchased during promotional events are non-refundable and non-exchangeable.

Exchanges

We only replace items that are defective or damaged. If you need to request an exchange for the same item, email us at [support@lavura.store] and mail your product to our return address (provided upon approval.

Shipping Your Return

To complete your return, ship the item to the address we provide upon approval. Please note:

You are responsible for paying your own return shipping costs.

Shipping fees are non-refundable.

If your refund is approved, the cost of return shipping will be deducted from your total refund.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items.

Lavúra is not liable for returns lost in transit.

Need Help?

We’re always here for you.
For questions about refunds, returns, or product concerns, reach out to our care team at:
 info@lavura.store
 Instagram DM: lavura.store

Terms and condition summary

All returns must be approved by our team before shipping.

Lavúra reserves the right to reject returns that show signs of use or damage.

Return policy applies only to purchases made directly through https://lavura.store.

Misuse of return/refund requests may result in order or account limitations.

By shopping with us, you agree to all terms outlined in this policy.